PRODUCT FOR RETURNS Note: Only Submit this form if a product you received is not functioning or is DOA (Dead on Arrival) at the time of delivery, Cancelled orders that have already been shipped or Incorrect purchases. Please notify us within 7 days and submit this RMA form. Read RMA Process & Requirements ▼ Submit a Return Merchandise Authorization Form Important: Only sealed stock in resellable condition will be considered for RMA.. RMA Process: Contact Your Sales Rep First Customers must first contact the YovoTech RMA department using rma@yovotech.co.za to understand if they are eligible to return any merchandise Note: Only sealed stock in resellable condition will be considered for RMA (e.g. no alterations made, no tags added to packaging, et cetera) Complete the RMA Form Once you have spoken to YovoTech RMA dept and they have agreed to consider your RMA, please complete the form below Required information: Invoice number, SKU, quantity, and reason for return Note: If you are logged into the YovoTech Website, your details will automatically pull through Automated Review Once submitted, the form will automatically email our technical department Our team validates the information to ascertain whether your request is eligible for return Physical Inspection When you/courier returns the RMA, our team will check the physical stock vs the RMA form Important: Any stock with visible physical damage will be rejected outright A technician will contact you before turning the courier away to ascertain if damage could have been with the courier YovoTech will only accept items that were listed on the corresponding RMA Credit Processing If the RMA is accepted, we will issue a credit on your account within 24-72 business hours RMA Form Contact Person Email Address 1 Address 2 Address 3 Postal Code Phone Number Invoice Number Items * + Description Method Of Return TERMS & CONDITIONS This site is protected by reCAPTCHA and the Google View our terms and conditions HERE I accept the Terms and Conditions.
