CUSTOMER REPAIR ORDER (CRO) Note: Only submit this form if a product you received is faulty, please notify us within 7 days and submit this CRO Application. Read CRO Process & Requirements ▼ Submit a Customer Repair Order (Returning a Faulty Unit) Important: All faulty units must be logged under CRO. What You Need Before Logging a CRO: Serial Number - Located on the packaging of the unit If you're having difficulty locating the serial number, please contact us at cro@yovotech.co.za Detailed Fault Description - Be as detailed as possible Important: If the fault description provided is not detailed, your CRO may be rejected Active Login - You must be logged into your YovoTech customer dashboard You cannot submit a CRO unless you are logged in CRO Submission Process: Complete the CRO Form Fill in the form below with serial number and detailed fault description Your account details will automatically pull through when you're logged into your YovoTech customer dashboard Note: No CROs can be submitted manually, in writing, or via email Automated Submission Once submitted, the application automatically emails our technical department with all relevant information Technical Validation & Warranty Check Our technician validates the information on the CRO and checks warranty status Out of Warranty: If the item is out of warranty, the technician will contact you and advise accordingly Contact us at cro@yovotech.co.za if you purchased the item within the past 12 months and you have proof of purchase CRO Completion & Courier Arrangement Once verified, the technician will complete the CRO and email you Courier Pickup: Technical will arrange courier pickup on your behalf Note: No RMAs will be accepted with CROs Physical Inspection Upon Return When the CRO is returned to YovoTech, technical will check physical stock vs the CRO and verify all details are correct They will check for any physically damaged items Important: Should the stock be damaged in any way, we will not accept the CRO A technician will contact you before turning the courier away to ascertain if damage could have occurred with the courier YovoTech will only accept items that were listed on the corresponding CRO Fault Replication & Testing Our technician will try to replicate the fault you described If Fault Cannot Be Replicated: You will be notified and queried on the fault. Should no fault be found, the CRO will be completed and stock made available for return Resolution Fault Confirmed: If the fault is replicated by our technicians, the unit will be repaired or swapped out Credits: Credits will only be allocated in the event that the unit cannot be repaired AND there is no available replacement stock Completion & Collection Once the technicians have completed the above steps, the CRO will be marked as complete Stock will be returned with your next order You will receive a CRO reference number upon successful submission You will get CRO status via email from cro@yovotech.co.za Important Reminders: Provide as much detail as possible about the fault - insufficient detail may result in rejection Ensure all information is accurate - it reflects unit details, warranty status, and replacement availability No manual, written, or emailed CROs will be accepted - all submissions must be through this online form No end-user collections will be authorised RMAs and CROs cannot be combined CRO Application Form Customer Information Company Name Contact Person Telephone Email Address Line 1 Address Line 2 Address Line 3 Address Line 4 Postal Code Method Of Return Product for Return Serial Number The serial number will be on the packaging of the unit. If you're having difficulty locating it, please contact your account manager. Detailed Fault Description IMPORTANT: Please provide as much detail as possible regarding the fault. Insufficient detail may result in your CRO being rejected. TERMS & CONDITIONS This site is protected by reCAPTCHA and the Google View our terms and conditions HERE I accept the Terms and Conditions.
