Export Restriction

• • Currently, the products, goods offered for sale on our E-Commerce Online Retail Store are available to South African clients only.

• • We do not ship outside of South African borders at this time.

Refunds Claims (If Applicable)

• • You have up to 7 days from the day you received your order to return it without penalty.

• • The product, goods need to be in unused condition and in their original sealed packaging.

• • All returned items are subject to inspection to ensure they are suitable for a refund.

• • You will be responsible for paying for your own shipping costs for returning any products, goods.

• • Once your return is received and inspected, we will notify you that we have received your returned item.

• • We will also notify you of the approval or rejection of your refund claim.

• • If your refund is approved, then your refund will be processed on the original method of payment.

• • Credit will be applied to your credit card if that was your method of payment.

• • We may ask you for your bank details if your method of payment was by Electronic Funds Transfer (EFT).

• • Refund claims may take up to 7 working days to process.

• • Cost of delivery is non-refundable.

• • After 7 days, you can only return a product if it is defective.

Preparing Your Products, Goods For A Return

• • Package your products safely and securely for protection during transit.

• • Clearly mark your return reference number on the outside of the parcel.

• • Include all original packaging, accessories, and parts that were sold with the product.

• • Failure to adhere to any of these requirements could delay the processing or result in its decline altogether.

• • We reserve the right not to accept a return of products, goods if the original packaging or seals have been damaged.

Return Of Unwanted Product, Goods

• • Items must be returned within 7 days of the invoice or receiving the products, goods.

• • All products, goods returned must be in their original condition.

• • All products, goods are not used, and the boxes have not been opened.

• • All seals on the boxes and original labels and stickers are still attached.

• • Software and consumables can only be returned if they have not been opened.

• • All products, goods will be inspected on return and result in its decline altogether.

• • If an unused but opened item is returned, a 25% re-stocking fee will be charged, provided that the product is in the original packaging and all materials are provided with it.

• • All products, goods can be returned at the buyer’s own cost; this includes payment of the courier and courier fees.

• • After 7 days, you can only return a product if it is defective.

RMA (Return Merchandise Authorization)

The RMA process is strictly reserved for non-defective returns or logistical errors. You must log an RMA for the following scenarios:

• Dead on Arrival (DOA): If a product is non-functional or not working at the exact time of delivery or collection, please notify us within 7 days and log a return.

• Cancelled Orders: For orders that have already been shipped but are no longer required.

• Incorrect Purchases: If you accidentally purchased the wrong item.

• 7-Day Window: Any general return requested within 7 working days of the invoice date.

Log an RMA here: https://yovotech.co.za/rma/

General Warranty Exchanges/Replacements

• • All products and goods sold on our E-Commerce Online Retail Store shall be free from defect in materials and workmanship for a minimum period of Six (6)months from the date of purchase.

• • Some products and goods may have longer manufacturer warranties, and we honour these warranties as well.

• • Products and goods must be used as recommended by the manufacturer under normal uses and conditions.

• • If a product or good you received is not functioning or is a DOA (Dead on Arrival) at the time of delivery or collection, please notify us within 7 days.

• • Log a return on the RMA Application section on the website.

• • We will provide an address to where the product or goods needs to be delivered to.

• • We reserve the right to examine the product and test it to confirm the alleged defect or failure.

• • Once we have inspected the product and the return has been validated, we will replace the product provided we have stock of the same item purchased.

• • Shipping of the repaired, exchanged, or replaced products and goods will be shipped back to the original address where it was initially delivered at no charge within 7-14 working days.

• • Faults or damage as a result of normal and acceptable wear and tear.

• • Faults or damage as a result of incorrect or improper use.

• • Failure to adequately care for the product.

• • Faults or damage owing to unauthorized alterations.

Shipping and Delivery Policy

• • The E-commerce Online Retail Store website YovoTech Direct has a fully integrated courier system with our third party supplier.

• • Costing of delivery and delivery options are built into the e-commerce website and calculated at real time.

• • The cost of delivery is provided during Check Out and is based on your order total value/amount, size, weight, and delivery address.

• • Delivery charge varies with each transaction due to geographic location and your shipping destination.

• • Orders will not be shipped until the funds have cleared in our account.

• • Delivery times are influenced by receipt of payment, product availability, and the courier partner’s time-to-deliver in your location.

• • Average time for delivery is normally around 3-7 working days and may be slightly longer in regional towns and cities and is subject to stock availability.

• • Some areas regarded as “No Go” areas may carry surcharges or require special arrangements.

• • Times for collection from the courier companies are between 8:00 AM and 4:00 PM Monday to Friday (excluding public holidays).

• • We recommend having your products, goods delivered to an address where it is most likely to have someone available to check and sign for the delivery.

• • Please do NOT use a P.O. Box or Postnet Suite as your delivery address.

• • Please note, it is not always possible for the courier company to call you before delivering your products and goods.

• • Ensure the correct postal code is used when adding your shipping details.

• • Collection of your products, goods from our warehouses or collection points is free of charge.

• • Our E-Commerce Online Retail Store website prices and products, goods and/or services stock levels are based on information from our suppliers.

• • Should any item not be in stock, you may place that item(s) on backorder if they are still available from our suppliers or the manufacturers.

• • Items placed on back order are shipped as soon as they become available from the supplier or manufacturer.

• • We may even suggest substitute item(s) to fulfill your order.

• • You may accept the substitute or place the item(s) provided it is still available on backorder or cancel the item(s) from your order.

CRO (Customer Repair Order)

The CRO process is dedicated specifically to faulty or defective items that malfunction after the initial DOA period or during the warranty term.

• Faulty Units: All units suspected of having a technical defect must be logged under a CRO.
• Assessment & Replacement: Once logged, our technicians will assess the unit. If the fault is confirmed, we will proceed with a replacement.

Log a CRO here: https://yovotech.co.za/cro/

Repairs & Delays

• • In the case of repairs undertaken by YovoTech, repair times given are merely estimates and are not binding on YovoTech; time is not of the essence of this agreement unless expressly agreed upon in writing by YovoTech. YovoTech shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.

• • No returns will be accepted without an CRO number. Customer Repair Order (CRO) request form to be submitted online prior to returning any items for any reason. Please complete the CRO application online on our website yovotech.co.za.

• • This number must be used as a reference for all matters relating. Our technical department will issue you with an CRO number which authorizes you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.

• • All defective merchandise returned to YovoTech must be returned with all cables, power supplies, documentation etc.

• • YovoTech is not responsible for the cost of returning any products to YovoTech offices. For your protection, please insure the package and ship via a traceable method. YovoTech is not responsible for lost or damaged packages.

• • If any of the above conditions are not met, YovoTech reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.

• • Acceptance of Products: YovoTech shall conduct incoming acceptance inspection as soon as possible on receipt of products.
  • Expected Turnaround: For both RMA and CRO requests, the standard processing time is 24 to 72 working hours from the time we receive the unit at our facility.

Payment Options Accepted

• • Payment may be made via Credit card but restricted to Visa and MasterCard.

• • Electronic Funds Transfers (EFT) directly into our bank account – Bank Details are provided at the Checkout process.

• • Mobicred if this option is available.

• • Buy now pay later if this is available.

• • Cash on Delivery is not a payment option.

• • Card transactions will be acquired for YovoTech Direct via PayGate (Pty) Ltd, who are the approved payment gateway for all South African Acquiring Banks.

• • PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website.

• • Visit www.paygate.co.za to view their security certificate and security policy.

• • We may require further authentication on credit card payments, which we will request from you after you have submitted your payment.

• • Any subsequent cancellations will be refunded to the same credit card.